Training Vendors & Staff

 

Once your market is approved to accept SNAP benefits, you must teach your staff, volunteers, and vendors the federal regulations guiding SNAP usage. If your market is also offering credit and debit sales, it’s vital that your everyone recognize the different tokens used for EBT and credit/debit, and that they understand the rules governing each. If everyone is not properly trained, and SNAP program guidelines are violated, then the market may lose its SNAP eligibility.

All vendors, staff and volunteers (even long-time ones) should be given training every year as a refresher. New vendors should be trained whenever they start. Here is an example training presentation you may use. It’s also helpful to include a cheat sheet in the envelopes you give vendors with their reimbursement form to collect their tokens each market day. Some markets include language indicating agreement with the market’s token policies in the application signed by vendors.

Token Guidelines

 

EBT Cards - SNAP

  • SNAP tokens may NEVER be exchanged for cash.

  • Most market use $1 tokens for SNAP. This is because NO CHANGE (no cash back) can be given for SNAP.

  • Vendors should be flexible and help customers by letting them add in or remove product to meet the amount of tokens they have. The sale must be for the exact amount of tokens or the customer can make up the difference with cash.

  • SNAP tokens must be different in appearance than credit/debit tokens (by design, color, size, or denomination) to help vendors and customers distinguish them and ensure that SNAP currency is used only to purchase SNAP-eligible items; and so the market can track them separately.

  • Do not charge SNAP customers a transaction fee to swipe their EBT card.

  • SNAP tokens never expire, a customer can use them on the same day or years later.

  • Typically markets will allow customers to return unused SNAP tokens for a refund back to their EBT Card.

EBT Cards - Cash Benefits

  • Some EBT Card customers receive their benefits as cash, not SNAP, similar to how a debit card is used to access cash.

  • There are no federal regulations on how a customer may use EBT Cash, they can buy anything sold at the market.

  • Give customers the same $5 tokens for EBT Cash as are given for credit/debit since it may be used in the same way.

  • Do not charge EBT Cash customers a transaction fee to swipe their EBT card.

  • EBT Cash is common in some counties and not others. Some markets may have many EBT Cash customers every market day, and others may see only one EBT Cash customer per year. (Markets in the Portland-metro area should expect to serve EBT Cash customers.)

  • Tokens given for EBT Cash never expire, a customer can use them on the same day or years later.

  • Typically markets do not allow refunds for tokens bought with EBT Cash.

Credit & Debit Cards

Most markets do credit/debit transactions as $5 tokens with a $5 minimum purchase.

  • Markets often add on a fee to credit and debit card transactions to cover fees charged by the point-of-sale provider; usually $1 - $3 depending on the market. Always let the customer know there’s a transaction fee for swiping their card, and that generally it is not reimbursed by their bank like an ATM fee.

  • These tokens are treated like cash with the vendors; cash change may be given.

  • Credit/debit tokens must be different in appearance than SNAP tokens (by design, color, size, or denomination) to help vendors and customers distinguish them and ensure that SNAP currency is used only to purchase SNAP-eligible items; and so the market can track them separately.

  • Credit/debit tokens never expire, a customer can use them on the same day or years later.

  • Typically, markets do not allow refunds for credit/debit tokens sold.

What can customers use SNAP tokens to buy?

 

SNAP customers can buy most food sold at a farmers market. SNAP eligible items include any food for the household, such as:

  • Fruits and vegetables

  • Meat, poultry, and fish

  • Eggs

  • Dairy products

  • Flours, nuts, beans, and grains

  • Jams, honey, pickles

  • Baked goods, candy, ice cream

  • Other foods such as pantry staples, snack foods, and non-alcoholic beverages

  • Seeds and plants, which produce food for the household to eat

Households CANNOT use SNAP benefits to buy:

  • Beer, wine, liquor, cigarettes, or tobacco

  • Vitamins, medicines, and nutritional supplements. If an item has a Supplement Facts label, it is considered a supplement and is not eligible for SNAP purchase.

  • Prepared Foods fit for immediate consumption

  • Hot foods

  • Any nonfood items such as:

  • Flowers

  • Pet foods  

  • Cleaning supplies, paper products, and other household supplies.

  • Hygiene items, cosmetics

See a full listing of what SNAP can buy from the USDA Food and Nutrition Service.

OFMA’s Guide to Accepting SNAP

Starting a SNAP program at your farmers market involves operational planning and making key financial decisions. The following guide will walk you through all the considerations and systems needed to put your market in place for success.

 
  • A direct link back to our SNAP/EBT overview page.

    Link Here

  • Learn the basics about SNAP & EBT so you and your market can get setup to use it.

    Link Here

  • To accept EBT, credit, and debit cards farmers markets need to have a wireless point-of-sale (POS) machine that processes the sales transactions, depositing the funds from the sale into a market’s bank account. Learn more to get that setup.

    Link Here

  • Need SNAP/EBT point-of-sale equipment for your market? MarketLink can help make it more affordable. Find out more.

    Link Here

  • Wonder what a market day will look like if you decide to take on a SNAP program? There are a number of details that should be taken into consideration. Although every market performs differently, here’s an overview of a typical day’s responsibilities, and those ongoing.

    Link Here

  • Once your market is approved to accept SNAP benefits, you must teach your staff, volunteers, and vendors the federal regulations guiding SNAP usage. Learn more here.

    You Are Here

  • What do you do if your EBT machine is down but you still want to process payments? Here is our guide.

    Link Here

  • Once you can accept EBT cards at your farmers market, you need both on-site and off-site promotion to let everyone know, as well as funding to keep it going. Promotion and education are key to a successful SNAP program at your market. Learn more here.

    Link Here